Managed IT from Covaleon is one service built on four responsibilities. Here’s what each one means for your business, and what sits underneath it.
Build technology on a consistent foundation.
Everyone works from the same playbook.
Every computer, account, and network is set up the same way, documented, and managed from one place. Everyone works from the same playbook.
Accounts, licenses, devices, and access are created from a checklist and automated where possible. When someone leaves, their access is removed the same way, every time.
Workstations get the same configuration, the same software, and the same update schedule. Problems are easier to spot and faster to fix because there are fewer surprises.
Your network, accounts, vendors, and procedures are documented. If a question comes up, we can answer it without guessing.
Protect the systems and information your business depends on.
Security is part of responsible IT management.
Security is built into how we manage your technology, not sold as an add-on. Devices, accounts, email, and data are monitored, backed up, and recoverable.
Your devices and cloud accounts are monitored around the clock by a security operations team. Suspicious activity is investigated and contained, and we tell you what happened in plain language.
Multi-factor authentication, sensible access rules, and email filtering close the most common ways small businesses get compromised.
Workstations, servers, and cloud data are backed up and restore-tested. If a file, a laptop, or a mailbox is lost, there is a plan to get it back.
Give your people knowledgeable help when they need it.
Solve the problem. Explain it clearly.
Your team can reach real technicians who explain what happened and fix the underlying problem. Remote help for most things, local onsite help when it matters.
Call, email, or use the support portal. Nobody should feel like they are bothering us, and nobody needs to know the right technical words to describe a problem.
Closing a ticket is not the goal. If the same issue keeps coming back, we find out why and fix that instead.
Printer company, internet provider, line-of-business software vendor: we coordinate with them so you do not have to sit on hold.
Make technology simpler and more useful over time.
Use what works. Remove what doesn’t. Improve what matters.
We look for what to remove as often as what to add. That includes helping your team use AI responsibly, where it actually helps.
We review what you pay for and what you actually use. Overlapping services get consolidated, unused licenses get cut, and existing platforms get used properly before anything new is bought.
Hardware, software, and licensing are tracked with replacement timelines, so budgets are predictable and nothing ages out unnoticed.
We help your team understand AI tools, set sensible policies, protect sensitive information, and find the few places where AI saves real time. If it does not make the work safer, easier, faster, or better, we will say so.
Both plans include the same managed technology standard and the same security. The only difference is how project work is funded.
Everything required for ongoing technology management.
The full Covaleon standard: Standardize, Protect, Support, and Optimize. Projects, like an office move or a server replacement, are scoped and quoted separately when they come up.
The same managed standard, with planned project work built in.
Everything in Managed IT, plus eligible planned project labor incorporated into your recurring agreement under defined project guidelines. Fewer separate quotes, steadier budgeting.
Included in both plans
We’ll recommend one after we understand your business. There is no lower security tier.
Day-to-day management, support, security, and optimization are part of your agreement on either plan. Projects are planned changes with a beginning and an end. On Managed IT they’re quoted individually. On Managed IT + Projects, eligible planned project labor is already part of your agreement, based on defined project guidelines.
Step 1
We learn how your business runs, what’s working, and what isn’t. No checklist interrogation.
Step 2
We review your devices, accounts, network, security, and vendors, and tell you plainly what we find.
Step 3
What we recommend, why, the plan that fits, and what it costs. Any work needed to reach the standard is listed separately.
Step 4
We document everything, bring your environment up to standard, and introduce your team to how support works.
Tell us a little about your business. We’ll talk through how things work today and whether we’re the right fit. No pressure, and no 25-question form.